Enable Silverlight in Chrome for Dynamics GP Web Client

This Blog Post is taken from documentation written by Steven Loflin of Georgia Regents University for classroom instruction.

Thanks for detailing this out for everyone Steve.


Enable Silverlight in Chrome

The purpose of this document is to provide instruction on how to re-enable the Microsoft Silverlight plug-in in the Google Chrome Web Browser. Starting with Chrome version 42, Google disabled the Netscape Plug-in API (NPAPI), which is used by the Silverlight Plug-in.

Consequently, those students using Google Chrome 42+ may run into an error when logging into DynamicsCloud, and be asked to install Silverlight (again).

If so, the screen will look like this:


If a student follows the steps to download and reinstall Silverlight, nothing will happen and the same message will appear again when trying to log into DynamicsCloud.

Before proceeding, it is recommended that you try using either the Mozilla Firefox or Internet Explorer web browser to continue your work in Dynamics Cloud. Although the text recommends Google Chrome for Windows PCs, other students have communicated that they have used Firefox and Internet Explorer to complete the project with no issues.

If needed, please download Firefox and/or Internet Explorer using the following links:



Internet Explorer (if you previously uninstalled it):http://windows.microsoft.com/en-us/internet-explorer/download-ie

(If you desire to continue using Google Chrome for your DGP assignments, instructions continue on the next page.)


The steps below use the chrome://flags feature in Google Chrome. The flags function allows enabling/disabling functionality in Chrome.

If used incorrectly, the flags function can render your Chrome browser unfunctional. Therefore, please follow all instructions below exactly as listed.

Step 1: Open your Chrome web browser and type: “chrome://flags/” in the address bar. Press the [Enter] key.

Step 2: The screen below will open. Look for the experiment “Enable NPAPI” and click the blue “Enable” hyperlink below it.


(Continued next page)

Step 3: You will see the “Enable” hyperlink change to “Disable”. NPAPI is now re-enabled in Chrome.


Step 4: Close Google Chrome and restart your computer.

Step 5: Open Google Chrome and log in to Dynamics Cloud. The Silverlight plug-in will now run normally.